If you don’t see it, you can also click Start, In the Start Search line type in: Please website with your friends and colleagues. ErichHB Replied on June 7, It will unzip the contents, this is the folder you will need when you are doing the steps below. ISO file on a Mac?

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To Verify whether your driver did or did not install, follow these instructions: Plug your CAC reader into your computer before proceeding.

MilitaryCAC’s Alternative locations to ActivClient software page

Did this solve your problem? It “should” start to install itself. Firmware Update for SCR Unzip the downloaded file by Right-clicking and selecting Extract All. User Created on March 25, Once it is uninstalled, unplug the reader from your computer. Can anyone help with this?

Once you have the zip file downloaded, open the zip file Windows built in zipping program. Click the desktop icon on the left.

Smart Card Reader cannot perform this requested operation

Select the default choices. Click System, select Device Manager link upper left corner of the screenscroll down to Smart card readers, select the little triangle next to it to open it up. To use smart cards with local desktops, you must select a bit or bit key size during smart card enrollment.


You must also install product-specific application drivers on the View desktops.

The Microsoft TechNet Web site includes detailed information on planning and implementing smart card authentication for Windows systems. I would like to know some information about the issue so that we could help you better. Did you make any hardware or software activvclient to your computer prior to the issue?

StartSearch programs and files in Windows 7, 8. Update smart card driver and check. Saturday, 20 January You can help protect avtivclient from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.

Make sure you installed all your certificates correctly. If you computer fails to recognize the CAC reader driver, you may need to try a different computer to do the update.

Log into a CAC enabled website now. Keep this for a later step. Installation Steps Step 1: How satisfied are you with this reply? Please do emart us know if you need any further assistance.


Smart Card HID with ActivClient

This issue may occur either if the smart card reader driver does not correctly start certificate propagation service or smart card driver is not installed or up to date. It will give you a message. The firmware update “should” fix the following problems: DoD Certificates Step 4: To determine whether smart cards are supported for a specific type of View Client, see the feature support matrix in the Using View Client document for that type of client.

It can also show up under unknown devices. Right click the Windows logo lower left corner of your screen. If it did not install correctly